Privacy Policy — ck44jili

1 Information We Collect

1.1 Information You Provide Directly

When you register, verify your account, make a deposit or withdrawal, or contact our support team, you provide us with personal information. The categories of data collected include:

• Registration data: Full name, date of birth, email address, chosen username, and password (stored in hashed form — never in plain text).
• Contact information: Mobile phone number, residential address (city and district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Identity verification (KYC) documents: Scanned copy or photo of national ID card (NID), passport, or driving licence; proof of address document (utility bill or bank statement).
• Payment information: Your bKash, Nagad, Rocket, or Upay mobile wallet number registered in your name; last four digits of Visa or Mastercard used (full card numbers are not stored by ck44jili).
• Support communications: Any messages, emails, or live chat transcripts exchanged with our customer support team at support@ck44jili.

1.2 Information Collected Automatically

When you visit or use the ck44jili platform, we automatically collect certain technical and behavioural data to ensure the platform operates correctly and to improve your experience:

• Device & browser data: IP address, browser type and version, operating system, device type (desktop or mobile), screen resolution, and language settings.
• Usage data: Pages visited, games played, bet amounts, session duration, login timestamps, and navigation paths within the platform.
• Geolocation data: General location derived from IP address (country and city level). We do not collect precise GPS coordinates.
• Cookies and tracking technologies: Session identifiers, preference cookies, and analytics data collected via cookies as described in Section 4 of this policy.

1.3 Information from Third Parties

In some circumstances, ck44jili may receive data about you from third-party sources:

• Payment providers: Transaction status confirmations and mobile wallet verification results from bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing networks.
• Game providers: Game session logs from studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi for the purpose of resolving disputes and auditing game fairness.
• Fraud prevention services: Risk-scoring data from third-party fraud detection tools used to protect the platform and its players.

2 How We Use Your Data

2.1 Primary Purposes

ck44jili processes your personal data for the following primary purposes, all of which are necessary for delivering our services to you:

Purpose	Data Used	Legal Basis
Account registration & login	Name, email, password hash, DOB	Contractual necessity
Age & identity verification (KYC)	NID/passport, proof of address	Legal obligation
Processing deposits & withdrawals	Payment method details, transaction records	Contractual necessity
Customer support	Communications, account data	Contractual necessity
Fraud prevention & security	IP address, device data, behavioural patterns	Legitimate interests
Platform improvement & analytics	Usage data, session data, game logs	Legitimate interests
Responsible gaming monitoring	Betting patterns, session durations, deposit frequency	Legal obligation & legitimate interests
Bonus & promotion eligibility	Account history, deposit records	Contractual necessity
Marketing communications	Email, promotional preferences	Consent (opt-in only)

2.2 Marketing Communications

If you have opted in to receive marketing communications during registration or through your account settings, ck44jili may send you emails or on-site notifications about new games, bonuses, promotions, and seasonal offers (such as BPL and IPL cricket promotions, Eid special offers, and Pohela Boishakh campaigns). You can opt out of marketing communications at any time by updating your account preferences or by contacting our support team. Opting out of marketing does not affect your ability to use the platform or receive service-related communications.

2.3 Responsible Gaming Monitoring

ck44jili uses betting pattern analysis and session monitoring to identify players who may be exhibiting signs of problem gambling behaviour. This processing is carried out in your interest and in compliance with our responsible gaming obligations. Where a concern is identified, our team may reach out to offer responsible gaming tools such as deposit limits, session time alerts, or self-exclusion. Full details are available on our Responsible Gaming page.

3 Data Sharing & Disclosure

3.1 Who We Share Data With

ck44jili does not sell your personal data to any third party. We share personal data only in the following specific, controlled circumstances:

• Payment processing partners: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the minimum data necessary to process your deposit and withdrawal transactions.
• Game content providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session identifiers necessary for delivering game content and resolving technical disputes.
• KYC and identity verification services: Trusted third-party verification providers may process your identity documents on our behalf under strict data processing agreements.
• Fraud prevention and security providers: Risk and fraud analytics platforms that assist us in maintaining the integrity of the platform and protecting players from unauthorised account access.
• IT infrastructure and hosting providers: Server and cloud infrastructure providers that host the ck44jili platform under contractual data security obligations.

3.2 Legal Disclosure

ck44jili may disclose your personal data without prior notice when we are legally required to do so, including in response to a valid court order, law enforcement request, or regulatory inquiry. We may also disclose data where necessary to protect the rights, property, or safety of ck44jili, our players, or the public, and in connection with the prevention or detection of fraud or criminal activity.

3.3 Business Transfers

In the event that ck44jili undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred as part of that transaction. You will be notified of any such change and of any options you may have regarding your data prior to the transfer taking effect.

4 Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They allow websites to remember your actions and preferences over a period of time so you do not have to re-enter them when you return. ck44jili uses cookies and similar tracking technologies (such as web beacons and local storage) to provide a functional and personalised experience on our platform.

4.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your login session, enable the platform to function correctly, prevent fraud.	Session
Functional	Remember your preferences such as language, game display settings, and responsible gaming limits.	Up to 12 months
Analytics	Understand how players navigate the platform, which games are most popular, and where technical issues occur. Data is aggregated and anonymised.	Up to 24 months
Security	Detect and prevent bot activity, account takeover attempts, and suspicious login patterns.	Session to 30 days

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse non-essential cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies will impair the functionality of the ck44jili platform — for example, you may not be able to remain logged in during a session. Instructions for managing cookies are available in your browser's help section. Disabling analytics or functional cookies will not prevent you from using the platform but may reduce the personalisation of your experience.

5 Data Security & Retention

5.1 Security Measures

ck44jili employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• All data transmissions between your device and our servers are protected by SSL/TLS encryption.
• Passwords are stored using a one-way cryptographic hash — they are never stored in readable form.
• Access to personal data within our organisation is restricted on a strict need-to-know basis, with role-based access controls enforced.
• KYC documents are stored in an encrypted, access-controlled document management system separate from the main platform database.
• Payment card data (Visa/Mastercard) is handled by PCI-DSS compliant payment processors — full card numbers are never stored on ck44jili servers.
• Regular security audits and penetration testing are conducted to identify and address potential vulnerabilities.

Despite these measures, no method of electronic transmission or data storage is entirely secure. ck44jili cannot guarantee the absolute security of your data, but we commit to notifying affected players promptly in the event of a confirmed data breach that is likely to result in a risk to your rights or freedoms.

5.2 Data Retention

ck44jili retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation. The following general retention periods apply:

• Active account data: Retained for the lifetime of your account plus 5 years after permanent account closure, to meet anti-money laundering (AML) record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• KYC documents: Retained for a minimum of 5 years after the end of the business relationship.
• Support communications: Retained for up to 3 years after the last communication, or longer if relevant to an ongoing dispute.
• Analytics and usage data: Anonymised after 24 months and may be retained in aggregated form indefinitely for platform improvement purposes.
• Marketing preferences: Retained until you opt out or request deletion, after which a suppression record is kept to honour your opt-out.

6 Your Privacy Rights

6.1 Overview of Your Rights

As a player on ck44jili, you have the following rights with respect to your personal data. You may exercise these rights by contacting our support team at support@ck44jili. We will respond to all valid requests within a reasonable timeframe and free of charge.

6.2 Exercising Your Rights

To exercise any of the rights listed above, please send a written request to support@ck44jili with the subject line "Data Privacy Request" and include your registered account username and email address so we can verify your identity before processing the request. We aim to respond to all requests within 30 days. In complex cases where an extension is required, we will notify you within the initial 30-day window.

6.3 Limitations on Erasure

Please note that the right to erasure is not absolute. We may be unable to delete certain data where retention is required by law (for example, transaction records retained under AML obligations) or where deletion would conflict with another legitimate legal basis. In such cases, we will explain the specific reason why full deletion is not possible and, where feasible, delete the data in part or restrict its processing instead.

7 Third-Party Services

7.1 Game Providers

The ck44jili platform integrates game content from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, your gameplay session data (including bet amounts and game outcomes) is processed by that studio's systems under their own privacy policies. ck44jili shares only the minimum data necessary (anonymised session tokens) for game delivery and dispute resolution.

7.2 Payment Providers

Deposits and withdrawals on ck44jili are processed through third-party payment networks including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers operate their own data practices and privacy policies. ck44jili does not control the data practices of these providers and encourages you to review their privacy policies independently. ck44jili shares only the payment information necessary to complete each transaction.

7.3 Analytics and Security Tools

ck44jili uses third-party analytics and security tools to monitor platform performance, detect fraud, and improve the player experience. These tools process aggregated, anonymised data and are deployed under data processing agreements that prohibit the use of your data for any purpose other than the service contracted. No personally identifiable information is shared with analytics providers for advertising purposes.

7.4 No Liability for Third-Party Practices

ck44jili is not responsible for the privacy practices of any third-party service providers referenced in this policy. Links within this Privacy Policy to third-party references (such as payment provider names) are informational only. We encourage you to review the relevant privacy notices of any third party with whom you interact through the ck44jili platform.

8 Policy Updates & Contact

8.1 Changes to This Policy

ck44jili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the changes significantly affect your rights or the way we use your data, we will notify registered players by email or via an on-site notification. Your continued use of ck44jili following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of our current data practices.

8.2 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck44jili processes your personal data, please contact our dedicated privacy support team:

• Email: support@ck44jili (subject: "Privacy Policy Enquiry")
• Response time: Within 2 hours for general queries; up to 30 days for formal data subject requests
• Support hours: 24/7, Bangladesh Standard Time (UTC+6)

For questions specifically about responsible gaming data, self-exclusion records, or deposit limit data, please also refer to our Responsible Gaming page. For general account and platform queries, our FAQ page covers the most common topics.